Privacy policy

Last Updated: October 7, 2026

At Dongker, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how Dongker, operated by WuHan SaMei Technology Co., Ltd., collects, uses, stores, and handles information when you visit our website, place an order, contact us, or otherwise interact with our services.

We aim to collect only the information reasonably needed to operate our website, process orders, provide customer support, and improve our services. We also take reasonable measures to protect the information we maintain.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information About Us

Brand: Dongker

Operating Company:
WuHan SaMei Technology Co., Ltd.

Business Location:
Wuhan, Hubei, China

Email:
service@dongker.shop

Phone:
+86 18665887243

Dongker operates an online store offering pet clothing, pet beds, pet mats, and pet travel and related accessories.

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

Information You Provide Directly

When you place an order, contact us, create an account, subscribe to communications, or otherwise provide information to us, we may collect information such as:

Full name
Email address
Phone number
Billing address
Shipping address
Order information
Product information
Customer service messages
Information you provide when requesting a return, refund, or exchange
Other information you voluntarily provide to us

We only request information that is reasonably necessary for the relevant purpose.

3. Payment Information

When you make a purchase, payment information may be collected and processed through the payment service or payment processor available during checkout.

Depending on the payment method you use, payment providers may process information such as payment card details or other payment credentials.

Dongker does not need to receive or store your complete payment card number when payment processing is handled by an applicable third-party payment provider.

Customers should enter payment information only through the secure checkout process provided on our website.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Language preferences
Pages viewed
General website activity
Referring website or page
Approximate time and date of website access
Information about how you interact with our website

This information may help us understand how our website is used, maintain website functionality, identify technical issues, and improve the customer experience.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the browsing experience.

Cookies may be used to:

Keep the website functioning properly
Remember certain website settings
Maintain shopping cart or checkout functionality
Understand general website usage
Help us identify technical problems
Improve website performance

Some cookies may be provided by third-party service providers that help operate certain website functions.

Where required by applicable law, we will provide appropriate choices or notices regarding cookies and similar technologies.

You may also be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. How We Use Personal Information

We may use information we collect for purposes including:

Processing and fulfilling orders
Processing payments through applicable payment providers
Shipping products to customers
Providing order status and tracking information
Responding to customer service requests
Processing returns, refunds, and exchanges
Communicating with customers about their orders
Maintaining and operating our website
Identifying and resolving technical problems
Preventing fraud, abuse, or unauthorized activity
Maintaining website and transaction security
Understanding general website usage
Improving our products, services, and website
Complying with applicable legal obligations

We will not use personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required.

7. Order and Customer Service Communications

If you place an order with Dongker, we may contact you using the contact information associated with your order.

These communications may include:

Order confirmations
Payment-related notifications
Shipping notifications
Tracking information
Delivery-related communications
Return or refund communications
Responses to customer service inquiries

These communications are necessary for providing the services you request and managing your order.

8. Marketing Communications

If you voluntarily subscribe to Dongker marketing communications, we may use your email address to send information about:

New products
Product updates
Dongker news
Promotions or other marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the applicable communication or by contacting us at:

service@dongker.shop

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an existing order.

9. How We Share Information

We do not sell your personal information or customer contact information.

We may share limited information with service providers when reasonably necessary to operate our business and provide requested services.

Depending on the transaction or service involved, these parties may include:

Payment processing providers
Shipping and delivery providers
Website hosting or technical service providers
Customer service or communication service providers
Fraud prevention or security service providers
Other service providers that assist us in operating the website or fulfilling customer requests

These service providers may receive only the information reasonably necessary to perform the applicable service.

For example, a shipping provider may need your name, shipping address, and shipment information in order to deliver your order.

We do not authorize service providers to use customer information for unrelated purposes beyond the services they provide to us, subject to their own applicable privacy obligations and policies.

10. Business and Legal Disclosures

We may disclose information when reasonably necessary to:

Comply with applicable laws, regulations, legal processes, or governmental requests
Protect our rights, property, or safety
Protect the rights, property, or safety of customers or other individuals
Detect, investigate, or prevent fraud, security issues, or unlawful activity
Enforce our applicable policies or agreements
Respond to a valid legal request

We may also disclose information as part of a business transaction, such as a merger, acquisition, restructuring, sale of assets, or similar transaction, where permitted by applicable law.

11. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

Security measures may include appropriate technical, administrative, and organizational safeguards.

Personal information submitted during checkout should be transmitted through secure website connections.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

For this reason, while we work to protect customer information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining customer orders
Providing customer service
Handling returns and refunds
Maintaining business and transaction records
Resolving disputes
Preventing fraud and unauthorized activity
Complying with legal, tax, accounting, or other applicable obligations

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary and there is no legal or legitimate business reason to retain it, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

13. Your Choices

Depending on applicable law and your circumstances, you may have choices regarding your personal information.

These may include the ability to:

Request information about personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications
Ask questions about how your information is used

To make a privacy-related request, please contact:

service@dongker.shop

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

14. Marketing Email Preferences

If you receive marketing emails from Dongker and no longer wish to receive them, you may use the unsubscribe option provided in the email.

You may also contact:

service@dongker.shop

Please note that opting out of marketing communications does not affect transactional or service-related communications that are necessary to complete or manage an existing order.

15. Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly request or intentionally collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us at:

service@dongker.shop

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information as required by applicable law.

16. Third-Party Websites and Services

Our website may contain links to or interact with third-party websites, services, payment providers, shipping providers, or other external platforms.

Those third parties may have their own privacy policies and information practices.

Dongker is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage customers to review the applicable privacy policies of third-party services before providing personal information to them.

17. International Data Processing

Dongker is operated by WuHan SaMei Technology Co., Ltd., a company based in Wuhan, Hubei, China.

Depending on the services used to operate our website and process orders, personal information may be processed, stored, or accessed in countries other than the country in which you are located.

Where required by applicable law, we will take appropriate steps regarding such transfers and processing.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage customers to review this page periodically to remain informed about how we handle personal information.